REGISTRATION UPDATE 4/22 11:30 pm
4/22/2018 12:00:00 AM
REGISTRATION UPDATE 4/22 11:30 pm
I'll have a more formal update tomorrow, but on Friday we reviewed every transaction and, as far as I know right now, refunded every duplicate transaction EXCEPT for the 31 that had yet to be processed. If you had duplicate transactions, please check your card statement online to determine that you've received a refund.
After taking most of Saturday off, on Sunday we reviewed the 31 unprocessed transactions and prepared an individual e-mail for each, summarizing the reasons that the transaction has been unable to be processed, and in some cases providing an option.
One of those was unable to be delivered because the e-mail address in the registration was kicked back as non-existent. I'll try to reach that person tomorrow.
I've heard back from about half so far, and am working with EventBee to determine how best to adjust those transactions so that we can refund the duplicate transactions and those on which we have to make refunds on some of the tours.